Return and Refund Policy

Effective Date: Oct 7, 2025

Thank you for shopping with Curiosity Crate!
Please note that all of our products are digital downloads (PDF files and activity packs). Since digital content is delivered instantly, we do not offer returns, exchanges, or refunds once a purchase is completed.

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No Returns or Refunds

All sales of digital products, including monthly learning packs, activity bundles, and downloadable materials, are final.
Once the files have been delivered or accessed, the sale is considered complete and non-refundable.

We encourage customers to review product descriptions and previews carefully before completing a purchase.

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File Access or Technical Issues

If you encounter any issues with downloading or accessing your purchased files (such as missing emails, broken links, or corrupted files), please contact us within 7 days of your order at:
📧 Info@curiositycrate.ca

Our team will be happy to help you resolve the issue and ensure you receive your product correctly.

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Exceptions

Refunds will only be considered in exceptional cases, such as:

• Duplicate payments or accidental multiple orders

• Technical errors resulting in an incorrect charge

All exception requests will be reviewed on a case-by-case basis.

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Contact Us

If you have any questions or concerns about this policy, please reach out to us at:
📧 Info@curiositycrate.ca